Our water heater started leaking last Friday and has been leaking steadily all weekend, but because it wasn’t spraying water all over the basement and we still had hot water, and because I’m CHEAP, I didn’t call a plumber until this morning. It was the same plumber that installed the water heater about four years ago. I figured I’d give them a chance to make me a happy customer again, and was very pleasantly surprised when they said they’d send somebody around today between one and two. I had a few things I wanted to do outside the house, but took care of them this morning and was back in time to eat lunch, then passed a couple hours in the basement trying to clean up the mess I made yesterday when I moved a couple of bookcases and built book shelves.

One o’clock came and went. No plumber. Two o’clock came, still no plumber. At two thirty, and still no plumber, I figured I’d been patient long enough and called them up. After waiting on hold for a minute or two, the service department came on the line to tell me that they wouldn’t be able to get to me today and would have to reschedule. Wrong answer. And no apology. So I said I would have to talk to my boss about getting another day off and would get back to them.

Then I called another plumber. Maybe this isn’t kosher, but I don’t care. When I have an appointment with someone, and they don’t show and don’t call me to tell me they won’t be able to see me, I figure the deal is off, and if I can strike a deal with someone else, then that’s what I’ll go with.

When the service department came on the line, I told the guy about my problem, told him what had happened to me today for the sake of full disclosure, and asked if he could help me. When he wanted to know what kind of water heater I had and I gave him the brand name, he said that was the top of the line and should still be under warranty. He could send someone out first thing Friday morning. Fingers crossed, the water heater will hold out until then.

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