I had an urgent need to talk to a supervisor this morning, and because my supervisor wasn’t in the office I went to see Kris, the next supervisor I knew.

Just as I stepped up to her open door to knock I stopped dead in my tracks. Kris was seated at her desk with a Magic Eight Ball in her hand, and she and Domingo, the division administrator, were crouched over it, trying to make out the words in the glass.

“So!” I said, “Now I know how the big management decisions are made!”